About Us

The Vancouver Couple & Family Institute (VCFI) is a designated EFT centre recognized by EFT developer Dr. Sue Johnson and the International Centre of Excellence in EFT. We are also a Training Centre with an international reputation.

Many of our referrals come from other therapists who recognize the effectiveness of EFT and value our work. Half of our referrals come from previous clients.



Lorene Lorene Carey, Office Administrator

As the first point of contact at VCFI, Lorene brings a friendly and outgoing personality to her role as our Office Administrator. Our clients and office staff feel her positive “can -do” attitude.

Lorene’s sensitivity in working with people comes from her extensive experience in HR and administration in the home health care industry and also in the general labour sector. Her professionalism and dependability is exemplified in her key role
at VCFI.

Lorene is a valuable part of our team as she respectfully and confidentially assists new clients in the first steps of connecting with a therapist at VCFI. Lorene will gather information from you to assist the directors in establishing a good match between you and your therapist. You may provide this information by contacting our office or completing our secure online intake questionnaire. Additionally, she is able to answer general inquiries which you may have regarding therapy and our EFT training programs.



Veronica Kallos-LillyVeronica Kallos-Lilly, Ph.D., Registered Psychologist #1314
Certified EFT Therapist, Supervisor and Trainer

The first qualities that will strike you about Veronica are her warmth and genuineness. You will be put at ease by her solid, calm presence. As a psychologist, Veronica’s naturally intuitive questions will engage you to explore your inner world and life experiences as she helps you resolve your problems. You will be held by Veronica’s compassion as she guides you to self-reflect, tune into your feelings, and make sense of your personal obstacles so that you can overcome them. During counselling sessions, Veronica is often heard saying “I want to help you become who you are, not turn into someone you’re not!” You will be encouraged to use the self-knowledge you’ve gained to create fulfilling relationships and follow solid, life decisions that nourish you.

Veronica has been practicing as a Registered Psychologist in British Columbia since 1997. In 2005, she co-founded the Vancouver Couple & Family Institute (VCFI) where she continues as a Director. Apart from realizing a professional dream for Veronica, VCFI has earned a reputation within the community it serves for providing exceptional clinical service and training to therapists.

Regarded as an expert in Emotionally Focused Therapy (EFT), Veronica is sought after as a clinician, educator, and consultant to therapists around the globe. Her first book, co-authored with Jennifer Fitzgerald, An Emotionally Focused Workbook for Couples: The Two of Us, is receiving high praise and being recommended by counsellors across the continent. It has been translated into six languages, including Dutch, German, Polish, Hungarian, Korean and Japanese. As a Certified EFT Trainer, Veronica travels within Canada, the United States, and Australia to provide training. She offers long distance consultation electronically and presents her work at professional conferences and in scholarly journals. Veronica enjoys presenting relationship education workshops based on EFT, such as Hold Me Tight® for couples and Hold Me Tight – Let Me Go® for families with teens to public audiences. Veronica is also a Registered Circle of Security® Parent Facilitator. She delights in helping parents, along with their infants and toddlers, to bond deeply and securely.

Veronica brings her experience and expertise to individuals, couples, and families who wish to resolve their struggles and enhance their lives.

Veronica's areas of practice include:

Individual Therapy for: Life transitions, Stress and coping, Identity and self-esteem issues, Depression and anxiety, Interpersonal concerns, Grief and loss, and Counselling for family of origin and traumatic experiences.

Couples Counselling to: Improve relationship conflict, tension, and communication problems, Strengthen couples' enjoyment, appreciation, closeness and intimacy, Recover from affairs and clarify commitment.

Family Counselling for: Helping parents tune into and bond with their baby, Maintaining parent-child relationships through adolescence, Addressing relationship issues between adult children and parents or siblings.

“Veronica is an exceptionally skilled couples therapist, a Master Clinician, with an excellent knowledge of the theory and practice of EFT.”
- Dr. Susan Johnson
Originator of EFT for Couples, Author of Hold Me Tight

Veronica’s schedule is:

Tuesday – 9AM to 5PM
Wednesday – 9AM to 12PM
Thursday – 9AM to 5PM



Yolanda von Hockauf Yolanda von Hockauf, M. Ed., Registered Marriage &
Family Therapist #13466
AAMFT Approved Supervisor
Certified EFT Therapist, Supervisor and Trainer

When you sit down with Yolanda and let her into your world of experiences, you will immediately notice her strong, compassionate presence. Her warm and perceptive responses help create the trust you need to see yourself and your situation with greater clarity, and mobilize you to face and overcome your most difficult problems. Whether you are an individual or a couple, Yolanda will help you find ways to implement the changes you want to make in your life.

Yolanda is a Registered Marriage and Family Therapist and a founding director of the Vancouver Couple & Family Institute (VCFI), which has gained a reputation of excellence in the therapeutic community among physicians, other therapists and the general public. A therapist in the original research study on Emotionally Focused Therapy (EFT) in 1983, Yolanda has been using this approach since it was established. Her skills as a Certified EFT Therapist are widely sought.

Yolanda offers therapy for individuals, couples and families. She continues to base her therapeutic approaches on research-based methods of therapy, adapting her style to suit your unique needs. If you have tried to get the help you need and are not sure where to turn, call Yolanda, and she will help you assess how she might be of help to you.

Yolanda has been a consultant and trainer to other psychotherapists since 1991 and frequently travels internationally to teach. She is an American Association of Marriage and Family Therapy (AAMFT) Approved Supervisor and a Certified Trainer in Emotionally Focused Therapy – the most well-researched and proven approach to relationship distress. As a senior therapist and mentor to other counselors, she has trained over 1000 therapists in six countries around the world. She has a passion for helping therapists grow in their skills, confidence and self-awareness. Her clarity of style and engaging manner make her training an exceptional experience for beginning and advanced therapists alike.

Yolanda's areas of practice include:

Counselling for Individuals: Depression and anxiety, Family of origin and self-esteem problems, Understanding and changing relationship patterns, and Life decisions and transitions.

Couple and Relationship counselling for: Conflict and communication problems, Lack of closeness, Recovery from affairs, Remarriage decisions and challenges, and Decisions regarding relationship commitment.

Family counselling: Parent and adolescent therapy, Therapy for blended families, and counselling for illness and other life stresses.

Yolanda’s schedule is:

Online Monday - Friday, 10AM to 5PM



Julie CohenJulie Cohen, Ph.D. (Julie has applied for registration with the College of Psychologists of BC)
With a gentle and inviting nature, Julie creates a safe, genuine, and non-judgmental environment from which to support clients in addressing their concerns. She respects the courage it takes to seek therapy, and greatly values giving her clients the space they need to feel heard and understood. Her clients appreciate her warm guiding nature, and her use of humour and transparency when supporting them in exploring their experiences. In working with Julie, you will feel that she deeply believes in your inner strengths and inherent resiliencies, and values working alongside you and your family collaboratively.

Julie offers therapy for couples and adult individuals. She draws from a range of research-based approaches, including Emotionally Focused Therapy, Mindfulness Self-Compassion, Narrative Therapy, Family/Systemic Therapy, and Cognitive Behavioural Therapy. She understands the importance of significant relationships and will help you re-connect with yourself and your loved ones. Personally, and professionally, Julie is passionate about connecting with people, and recognizes the contextual and sociocultural dynamics that inform their everyday lives. She believes that understanding the links between culture and well-being is important and supports her clients in feeling empowered to better understand and voice their needs. Julie is a staunch advocate for social justice initiatives and welcomes clients from all backgrounds. Whether you are a couple or an individual, Julie’s compassionate presence will support you in building a deeper sense of awareness, while her calm determination will encourage and challenge you to create the long-lasting changes you want to see in your life.

Julie completed her Ph.D. at the University of Calgary and has a breadth of experience working in various mental health settings with individuals, couples, and families. She has been a sessional instructor for cultural and social justice issues in professional practice, and has authored articles on navigating cultural identities in Canada and on multicultural and social justice training in Canadian counselling psychology. Julie’s doctoral thesis centered on the experiences of multicultural and social justice training of culturally non-dominant doctoral students in Counselling Psychology in Canada. 

Julie’s areas of practice include:

Individual Counselling for: Depression; Stress & Anxiety; Relationship concerns; Disordered Eating; Grief and Loss; Self-Esteem and Identity concerns; Compulsive disorders; Panic disorders; Coping with and recovering from trauma; and Anger related challenges.

Couples counselling for: Improving relationship tension and conflict; Strengthening emotional connection, closeness, and communication; Working on concerns related to intimacy; Re-establishing trust; and Decisions regarding relationship commitment.

Julie’s schedule is:

Monday – 11AM to 5PM
Tuesday – 2PM to 8PM
Wednesday – 11AM to 3PM



BabakBabak Farzaneh, M.A., Registered Clinical Counsellor #6120

Babak brings genuine caring and compassion as he listens to the life stories of the children, adolescents, couples and families he works with. His non-judgmental, patient and open-minded attitude gives his clients the experience of being cared for, deeply understood, and respected. Even clients who initially are reluctant to go for counselling, concerned about being judged, or unsure of its value, find themselves coming back and opening up. Babak believes in each individual's inherent strength, courage and wisdom and values a collaborative approach. He will connect with you and help you engage your own inner strengths and resources to undo patterns that create challenges in your life. His colleagues describe him as passionate about his clients' well-being and growth, humorous, humble and open-minded.

Babak entered the helping profession, completing his Master's degree in Counselling Psychology at the University of British Columbia and becoming a Registered Clinical Counsellor. He currently has over 9 years of counselling experience and loves his job. He has had extensive experience working with hard to reach teenagers.

Babak is trained in Emotionally Focused Therapy, Emotionally Focused Family Therapy, Accelerated Experiential Dynamic Psychotherapy, Cognitive Behavioural Therapy, Dialectical Behaviour Therapy and Motivational Interviewing. As a strong believer in self-improvement and growth, he pursues professional development training on a regular basis. Babak also diligently maintains regular mindfulness practice in his personal life. He completed his Master's thesis on how clients experience mindfulness, and has intensive academic knowledge and personal experience about ways of helping clients benefit from mindfulness-based interventions.

Babak's areas of practice include:

Individual Counselling for: Depression and anxiety; interpersonal concerns; identity and self-esteem concerns; stress management; problems with anger; grief and loss; working with trauma survivors; and working with children and teenagers.

Couples Counselling for: Improving relationship concerns and conflict; reducing tension and problems with communication; strengthening and discovering intimacy and closeness.

Family Counselling for: Improving parent-child relationships through adolescence; strengthening parenting practices in raising children and teens; and improving communication, closeness and understanding within the family unit.

Babak's schedule is:

Friday - 9AM to 2PM
Saturday - 10AM to 3PM



Carol FlynnCarol Flynn, Ph. D., Registered Psychologist #1521

Carol has deep respect for the courage shown by clients in seeking therapy. She sees her role as one of providing support, guidance and skills to make change possible, helping clients live more joyful lives. Her style is direct and transparent, incorporating compassion and humour. She is a Registered Psychologist with over 20 years of experience in individual, group and couples psychotherapy. She integrates well-researched methods such as cognitive-behavioural, interpersonal and emotion-focused approaches to assist clients in understanding their concerns and finding solutions.

In couple and group formats, Carol supports clients in finding ways to better communicate with one another. She creates a safe place for exploring, providing feedback, and growing together. In addition to practice within sessions, Carol emphasizes ways to transfer new skills and behaviours to the “real world”. Carol is skilled at helping all clients feel heard, understood, and respected.

Carol completed her Ph.D. in Clinical Psychology at UBC and has practiced in numerous hospital and outpatient settings. She has acted as a program coordinator and provides supervision for pre- and post-doctoral therapists. Carol is a Clinical Associate of the Simon Fraser University Psychology Department.

Carol's areas of practice include:

Individual therapy for: depression, stress & anxiety, relationship concerns, eating disorders, grief and loss, coping with chronic medical illness, self-esteem, and sleep disorders.

Couples counseling for: overcoming relationship tension and conflict, improving and strengthening emotional connection, recovery from affairs, addressing tension related to trying to conceive and infertility, managing relationships in which one or both partners struggle with psychological concerns, and decisions related to commitment.

Group therapy for: couples seeking a workshop format to understand problematic interaction patterns and individuals seeking specific emotional or relationship skills training and peer feedback.

Carol’s schedule is:

Monday – 10AM to 5PM
Wednesday – 10AM to 5PM
Thursday - 9AM to 3PM



Jocelyne Lessard Jocelyne Lessard, Ph.D., Registered Psychologist #1537

As a psychologist, Jocelyne is passionate about her work with children, teens, adults, and couples, alike. At once warm and practical, she helps you make lasting changes with confidence. A mother herself, she appreciates the challenges today's parents face in raising healthy, competent children.

Jocelyne's study of relationships and experience with a number of special populations have led her to recognize the fundamental role that our relationships hold in overcoming adversity. Jocelyne is committed to helping you and your loved ones identify and build on your own sources of resilience through therapy.

Jocelyne completed her PhD in Clinical Psychology at Simon Fraser University. For over fifteen years, she has conducted therapy with people from all walks of life. She is well versed in a number of therapeutic approaches including Emotion Focused Therapy, Cognitive-Behavioural Therapy, Narrative, Developmental, and Solution-focused therapies. She has worked in several community, hospital and forensic settings as a clinician and supervisor. She continues to enjoy supervising and training interns and graduate students.

Originally from Montreal, Quebec, Jocelyne is fully fluent in French and always welcomes the opportunity to work with Francophones.

Jocelyne’s areas of practice include:

Individual therapy for: Relationship challenges, stress and associated symptoms of anxiety and depression, grief and loss, life transitions, family of origin issues, self-esteem and identity, parenting.

Couples counselling for: decreasing relationship conflict and improving closeness, parenting, co-parenting during and after separation/divorce.

Child/Adolescent therapy for: managing and adjusting to adversity including separation, divorce, blended families, chronic and/or life threatening illness, medical and psychological trauma, grief and loss, bullying, depression, and anxiety.

Jocelyne’s schedule is:

Monday - 9AM to 3PM
Thursday – 9:30AM to 8:30PM



Francine Marx-Zatzick, M.A., Registered Clinical CounsellorFrancine Marx-Zatzick, M.A., Registered Clinical Counsellor #1868

When you meet with Francine, you will be greeted by her warmth, openness and authenticity. She holds a deep curiosity and respect for people’s struggles. Her clients appreciate Francine’s candor and astute guidance, as they navigate their challenges together. She helps them to understand themselves better, which ultimately leads to a greater sense of well-being and becoming the person they truly want to be.

Francine brings over 20 years of experience to her work as a therapist. She studied counselling and somatic psychology at JFK University in California, where she earned her Marriage and Family Therapy license in 2000. Francine has extensive training in Sensorimotor Psychotherapy and Emotionally Focused Therapy. She carries a mindfulness-based approach in all of her work, helping people to become more self-aware, compassionate and comfortable with their emotions.

While she has worked in a variety of community-based settings with groups and families, Francine currently focuses on working with couples and adult individuals. She is committed to meeting people wherever they are at, and welcomes clients from diverse backgrounds, including gender, ethnicity, and sexual orientation. She recognizes the importance of helping people with their significant relationships, as well as with their relationship to themselves. Francine believes in the importance of ongoing training for all clinicians and is passionate about mentoring new therapists by providing supervision of their general counselling skills.

Francine’s areas of practice include:

Individual Therapy for: anxiety & stress; coping with and recovery from trauma; relationship challenges; parenting including of neurodiverse children; issues around identity and life transitions, grief and loss, and addictive and compulsive behaviours.

Couples Therapy to: improve communication challenges, build trust and safety, manage concerns related to mental health challenges or trauma, improve closeness and connection, work out differences around commitment, and address parenting stressors of all kinds affecting the relationship.

Francine’s schedule is:

Tuesdays: 9AM to 5PM
Wednesdays: 8AM to 4PM
Thursdays: 9AM to 6PM



Jennifer PringleJennifer Pringle, Ph.D., Registered Psychologist #1921

With a calming and compassionate presence, Jennifer invites couples and adult individuals to address their concerns with her in counselling. Her warmth, empathy, and acceptance of individuality foster a safe environment in which to delve into personal questions from past and present. By considering attachment experiences and sociocultural context, Jennifer assists you in finding new pathways to well-being and healthy relationships. Her optimism about your potential will support you in drawing upon your inner strengths, while her gentle persistence challenges you to create lasting personal changes of which you can be proud.

Jennifer holds a PhD in Clinical Psychology and is registered as a psychologist in the province of British Columbia. She has been offering Emotionally-Focused Therapy (EFT) to couples since 2006, when she trained for two years under the supervision of Dr. Sue Johnson, the developer of the EFT couple therapy model. Jennifer also greatly enjoys offering Hold Me Tight® relationship enhancement workshops for couples. In her work with individuals, she draws from a range of research-based therapy approaches, including emotionally-focused, short-term psychodynamic, and cognitive theories.

Jennifer has published articles and chapters regarding couples’ cooperation, relationship memories, and remarriage. Prior to private practice, she provided therapy in outpatient mental health, university counselling, and forensic settings.

Jennifer's areas of practice include:

Individual Therapy for: Depression, Anxiety, Trauma, Stress and coping, Identity and self-esteem, Life and career transitions, Interpersonal concerns, Grief and loss, and Family of origin impacts.

Couples Counselling for: Relationship conflict, Communication, Lack of closeness and connection, Sex and intimacy, Recovery from affairs, Clarifying commitment, Pre-marital counselling, Remarriage concerns.

Family Counselling for: Relationship issues between adult children and parents, Adult sibling relationships.

Jennifer’s schedule is:

Monday 9AM to 5PM
Tuesday 9AM to 5PM
Wednesday 11AM to 7:15PM
Friday 9AM to 5PM



Shalet Rosarie Shalet Rosario, M.Ed., Registered Clinical Counsellor #18871
Certified in EMDR (Level 1 and 2)

When you meet Shalet, you can expect to be put at ease by her warm and compassionate presence. Her genuine care will allow you to unburden your mind and explore past and present concerns. She will work with you towards finding answers to your problematic issues by drawing on your own strengths. Whether you are a couple or an individual, adult or adolescent, Shalet’s gentle and steady style will ensure that together, with her steady guidance, you are working towards making a lasting difference in your life.

Previously, Shalet completed a Master’s degree in Psychology from the University of Mumbai, and worked as a counsellor in India for three years before undertaking a second Master’s of Education here in Canada at the University of British Columbia. She has specialized training in trauma, immigration, and life transitions. She has worked extensively with individuals with anxiety, depression, history of sexual abuse and psychological trauma. Shalet is also passionate about working with individuals and families with chronic illness. She is actively involved in research on a peer support model of delivering psychosocial support to adults with type 1 diabetes (T1D) living in rural and remote communities of Interior British Columbia.

Shalet’s training includes:

  • Emotionally Focused Therapy (EFT)
  • Eye Movement Desensitization and Reprocessing (EMDR)
  • Rational Emotive Cognitive Behaviour Therapy (RECBT)

Shalet’s Areas of Practice Include:

Individual therapy for: relationship challenges, stress, anxiety and depression, grief and loss, life transitions, coping with a chronic illness, self-esteem and identity, psychological trauma, sexual abuse.

Couples counselling for: improving communication; resolving conflicts; strengthening the connection; improving sex and intimacy; re-establishing trust and closeness after affairs; easing relationship transitions; supporting couple relationships after diagnosis of chronic illness.

Family Counselling: resolving communication issues between parents and teens or adult children; adult sibling relationships; supporting families in coping with a family member’s diagnosis of chronic illness.

Adolescent therapy for: stress, depression, anxiety, grief and loss, bullying.

Shalet’s schedule is:

Monday 9AM to 5PM
Tuesday 1PM to 8PM
Wednesday 11AM to 6PM
Thursday 9AM to 5PM